The God of Intended Consequences

Case studies, detailed write ups of real-life business situations, are a common teaching tool for business students.  From these examples, students are supposed to draw lessons for their own job and for management.  One case study I read covered Nordstrom; a large retailer famous for their strong customer service[1].  At the time studied in the case, Nordstrom had recently hired an up-and-coming manager with a strong track record and trusted him with a lot of power to run the business.  Since the purpose of a retailer is to sell things, management decided to pay every employee in every store more if they sell things.  Seemed to make sense.

However, there’s a thing called the “Law of Unintended Consequences,” or more simply, a lack of foresight.  In the Nordstrom case study, this Law led to disaster.  Employees stopped cleaning the store.  They stopped stocking shelves and organizing displays.  Customers couldn’t find what they wanted, but they were hounded by enthusiastic employees who were eager to sell them something (and get credit for it).  Instead of each employee doing what they specifically needed to do, they all swarmed around annoyed customers.

Photo by Viktor Bystrov on Unsplash

Not only did sales go down as a result, but Nordstrom damaged what had been its key strength of customer service.  This happened decades ago, and Nordstrom has recovered, but what an interesting story.  More recently, JC Penney had a similar disaster when they decided to back off their aggressive discounting strategy – the entire reason many people shopped there.  A lack of foresight can lead to disastrous unintended consequences.

Nordstrom’s problem was what economists call a “coordination problem,” where a group of people aren’t properly organized to achieve a goal.  Even if you have a theory that sales are the sole objective, making everyone focus on sales might not be the right way to coordinate.  As Yogi Berra apparently said: “In theory there’s no difference between theory and practice. But in practice, there is.”  Humans don’t usually behave the way theory says they will.

Ecclesiastes 3:9-11, titled “The God-Given Task” in my study Bible, says this:

“What gain has the worker from his toil?  I have seen the business that God has given to the children of man to be busy with.  He has made everything beautiful in its time. Also, he has put eternity into man’s heart, yet so that he cannot find out what God has done from the beginning to the end.”

The point is the scope of man’s awareness, in his business, or economically.  Man works, and sometimes it looks like pointless toil, and sometimes it is beautiful.  But, as an image-bearer of God, man knows there is more to it – eternity in his heart.  Therefore, we have some sense of a bigger picture, but the whole picture can’t be seen, only bits of it.

God on the other hand sees all, and nothing appears as unpredictable chaos to Him.  His foresight includes all future circumstances, and everything is predictable.  In the movie Jurassic Park, Jeff Goldblum’s character explains chaos by putting drops of water on the back of someone’s hand and saying there’s no way of knowing which direction the water will flow.  But, when God watches Jurassic Park, he knows exactly which way the water would go.  Every.  Single.  Time.  And not because He’s seen the movie before.  We look at water and see chaos, but God looks at it and says “Peace!  Be still!”

Proverbs 3:19 tells us:

“The LORD by wisdom founded the earth;
            by understanding He established the heavens;
 by His knowledge the deeps broke open,
            and the clouds drop down the dew.”

Because the world was created with wisdom (and not by accident), gravity does what it’s supposed to do, photosynthesis does what it’s supposed to do, and likewise with many “laws” of science.  God as omnipotent creator orchestrates all those laws of science how He wants, but in terms of people He has the same raw material as the managers of Nordstrom.

However, God doesn’t get blindsided by anything, including but not limited to:
People not doing what they’re told – He can, and does, include this in His plan.
Second- and third-order effects of rules, such as employees not stocking shelves.
Theory that might not apply in practice.

Managers of your company or organization don’t have perfect foresight.  They can’t be certain that their strategy is correct, and they probably don’t know what every employee does on a daily basis, but God is CEO of the entire universe knows all and has a personal relationship with every member of the “company” – and all its competitors.

He has a plan, and while He doesn’t tell us the entire plan, He “has put eternity into man’s heart” that we may learn to trust Him and know that everything will be fixed in the end.  Therefore, dedicate more of your time, treasure, and talent to God and see what happens.  He intends that there will eternally be good consequences, and when He intends something, it happens.  Guaranteed.

Our God is the God of Intended Consequences.


[1] I can’t find the case online or in my files so I’m going from memory here.  Forgive me if I go astray, or if you work at Nordstrom.

Our Mighty God: What We Need for Christmas…Part 3

According to James Boice (see first post in the series), if you asked people to honestly describe their needs, they might describe one as: “We…have wills, and because we have wills, we want to achieve something. We want our lives to make a difference. To do that we need power.”[1]  This is a second need of us all, according to James Boice.  In Isaiah 9:6, Jesus, the Christ of Christmas, is described as our Mighty God, who Boice says “will empower us for life’s tasks” – those tasks He points us to in His wisdom.

The word Mighty probably calls to mind miraculous events, military victory, or superhero-like powers.  But ultimately, His greatest objectives for us – to love Him and to love our neighbor – are what He uses His might to accomplish.  When our Wonderful Counselor (see last post in series) gives wisdom to make a choice in life, He actually wants us to act on that choice because He knows how it will turn out – for our ultimate good – but what if we don’t agree with the choice, or don’t have the willpower to make it?

Photo by Hert Niks on Unsplash

God, unlike Lucy in the Peanuts comics, will not tell us to kick the football, then pull it away at the last second, leaving us on our back.  To those who trust Him, He will provide the ability to make a loving difference in the world.  As Mighty God, He puts His own resources and power behind His recommended wisdom to produce the desired effect of loving, godly living.

Put another way: “His divine power has granted to us all things that pertain to life and godliness, through the knowledge of him who called us to his own glory and excellence,” as written in 2 Peter 1:3.  He does not empower us to do just anything, or to do whatever we decide; He will empower us to “life and godliness.”  In wisdom, He knows this is what is ultimately worthwhile, and His power creates a new desire and a new influence in us, molding our wills that want to make a difference but may not know how.  His power also works in others to provide what we need, or works to put in our path someone who needs us.

The gift of Jesus as Mighty God meets one of our deepest needs:
“To achieve something worthwhile! Jesus is the Mighty God who enables us to do that. We accomplish worthwhile things through his power.” (Boice)

Do you want to achieve worthwhile things this Christmas and in 2025?  Our Mighty God wants to enable us to love Him and love others.  Seek the wisdom of Christ and become empowered by Him to love as you have never loved before.

This is the second gift of Christ in Christmas.


[1] From “May 10.” James Montgomery Boice and Marion Clark. Come to the Waters: Daily Bible Devotions for Spiritual Refreshment.  (2017).

A Wonderful Counselor: What We Need For Christmas…Part 2

According to James Boice (see last post in the series), if you asked people to honestly describe their needs, they might describe one as: “We have minds. So we have a need to know things rightly, to understand. We need wisdom.”  In Isaiah 9:6, Jesus, the Christ of Christmas, is described as our Wonderful Counselor, who meets our need for wisdom.

But what is wisdom?  Wisdom is about taking the right action, not about being book smart, or accumulating facts.  You don’t need to be brilliant to have wisdom.  Wisdom looks forward.  It is proactive and specific to you.  Nobody else’s situation is your situation, and nobody else has the same history, relationships, abilities, and resources. Your path is your own.

Why do we need wisdom?  Because our inner conscience is not one, clear voice with the right answer.  It is a jumble of influences and desires, which I’ve described as a multi-voiced “Moral GPS.” How do you even choose from among your own wants?  Everyone is limited by time and resources.  Also, what if your wants conflict with each other?  “I love junk food, but I want to be healthy.”  Also, how do you decide what is “good” to do?  Who decides what is “harmful”?  What if someone else’s desires harm you?  Can you tell them their desires are wrong, or even disagree on what “harm” is, in a world where everyone just lives by their own messy conscience?[1]

We are never truly free.  Absolute freedom is not good, or even possible, and therefore we need a reliable filter and that is what wisdom is.  Wisdom enables us to choose the best possible path from among the many choices before us.  This is especially tricky as multiple paths may look “true” or “best” to us, and most paths have ripple effects we can’t possibly anticipate.  In our world information is more readily available than ever before, but many people just seem more overwhelmed by it all.

Only someone who knows us perfectly, who knows every possible consequence of our choices on us and on others, and who loves us with our best interests in mind is qualified to be our Wonderful Counselor and worthy of our trust.  Others can provide incomplete guidance – parents, teachers, ministers, writers, philosophers – but each of these also needs its own filter.

In the gift of Jesus as Wonderful Counselor we can satisfy one of our deepest needs: “To know the truth! Jesus Christ is the truth, and he is for us a Wonderful Counselor.” (Boice)

Photo by JESHOOTS.COM on Unsplash

As God, He has no gaps in his knowledge or biases and therefore His words to us are not an inadequate abstraction or wishful thinking.  He alone is perfectly trustworthy.  He does not want to scold or punish you, but to guide you in perfect wisdom that only He can provide.  He does not magically tell you everywhere to go, holding up signs, but desires a relationship.  To walk with you and guide you to life eternal. He wants us to invite Him into our lives, and He is Wonderful.

This is the first gift of Christ in Christmas.


[1] Keller, Timothy.  Making Sense of God (2016).  This paragraph draws from Chapter 5.

Thanksgiving is Good and Fitting

Since 1942, the United States have celebrated a holiday for Thanksgiving on the fourth Thursday of every November.  For Christians the holiday is a time to remember the source of their blessings, regardless of how large or small those blessings seem.  In Ecclesiastes 5:18-19, the Preacher recommends celebrating and enjoying our material things, and recognizing God as the Giver of them all, including the work needed to produce and prepare them:

Behold, what I have seen to be good and fitting is to eat and drink and find enjoyment in all the toil with which one toils under the sun the few days of his life that God has given him, for this is his lot. Everyone also to whom God has given wealth and possessions and power to enjoy them, and to accept his lot and rejoice in his toil—this is the gift of God.

However, as the Preacher wrote, even those with good jobs and plentiful possessions may find it difficult to truly enjoy them.  It is “good and fitting”, but it is also “the gift of God” to find joy in the now instead of chasing things we don’t already have.  It does not come naturally.

For many, time and events make each Thanksgiving different.  The company around the table may have changed.  The meal may be different.  The means of providing the meal may be different.  The familiarity of tradition may have been shaken by the pandemic and other circumstances.  Much has changed, and much will change.

Therefore, focus on the Giver behind the gifts you have, and seek contentment with thankfulness that He has provided everything you need. For now, and in eternity.  You are in good company.

A Better Country

In Hebrews chapter 11 there is a list of Biblical figures who “by faith” were obedient to God, but it also says that, in this life, their faith was not fully rewarded.  Everyone mentioned in the chapter “died in faith, cnot having received the things promised[1]  But these faithful examples knew that God wouldn’t fail them.  In this world, they would be unfulfilled, “but as it is, they desire a better country, that is, a heavenly one.[2]

Their obedience was motivated not by current, earthly reward, but by future rewards in a new heaven and new earth.  Although Peter tells us “Beloved, do not be surprised at the fiery trial when it comes upon you to test you, as though something strange were happening to you,[3] Paul wrote “For I consider that the sufferings of this present time are not worth comparing with the glory that is to be revealed to us.”[4]  In this world, we will have trials and experience persecution, which means that much of what a Christian has to be thankful for is in the future.

However, our faithful actions can be motivated by a future hope, just as those listed in Hebrews 11 were.  Because of the unchanging character of God, and His faithfulness, we can be so sure of our heavenly future that we can be thankful for it now.  God promises “a better country” and He is trustworthy.

Do we desire this “better country”?  While we wander in this world, do we believe that “a better country” is possible?  Do we believe God when He says He has promised us our place in it?  Jesus said “In my Father’s house are many rooms. If it were not so, would I have told you that I go to prepare a place for you?[5]

If we trust God for our future in eternity, we have much more to live for and to be thankful for than we have right now!  When you count your blessings, don’t forget the ones in the future that you can count on.

Desire a better country.”


[1] Hebrews 11:13a
[2] Hebrews 11:16a
[3] 1 Peter 4:12
[4] Romans 8:18
[5] John 14:2